Refund policy

At Dr Sunray, we are committed to providing our customers with the best shopping experience. If you are not entirely satisfied with your purchase, we are here to help you. Please read our Return and Refund Policy below for further details.

1. Return Policy

We accept returns under the following conditions:

  • Eligibility for Return:

    • Items must be returned within 7 days from the date of delivery.

    • Products must be unused, in the same condition that you received them, and in the original packaging.

    • Proof of purchase (invoice or receipt) is required for all returns.

  • Non-returnable Items:

    • Perishable goods, personal care products, or any item marked as non-returnable on the product page cannot be returned.

    • Products that have been damaged due to misuse or failure to follow product care instructions are not eligible for return.

  • Return Process:

    • To initiate a return, please contact our customer service team at contact@drsunray.com or call us at 9773950456. Provide your order number, product details, and the reason for the return.

    • Our team will guide you on how to return the item, and we may provide you with a prepaid return label, if applicable.

  • Condition of Return:

    • The returned item must be in its original condition, including all tags, packaging, and accessories.

    • Dr Sunray reserves the right to refuse returns that do not meet the eligibility criteria.

2. Refund Policy

  • Refund Eligibility:

    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

    • If approved, a refund will be processed to your original payment method.

    • Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

  • Partial Refunds:

    • In certain cases, partial refunds may be granted for items that are not in their original condition, have missing parts, or are damaged during return shipping.

3. Exchange Policy

  • If you would like to exchange a product for a different size or color, please follow the return process first and place a new order for the desired product.

  • Exchanges are subject to availability, and any price difference will be charged or refunded accordingly.

4. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at contact@drsunray.com within 7 days of receiving your order.

  • We may request photographic evidence of the damage, and we will arrange for a free return or replacement.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival.

  • If you receive an item that is incorrect or damaged, Dr Sunray will cover the return shipping costs.

6. How to Contact Us

For any questions or assistance with returns and refunds, please feel free to contact us:

  • Email: contact@drsunray.com

  • Phone: 9773950456

  • Business Hours: 10:00am -4:00pm

We appreciate your business and want to ensure that you are completely satisfied with your Dr Sunray purchase. Thank you for choosing Dr Sunray.